Did you experience any difficulty contacting our office?
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If you left a message, was your call returned promptly?
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Was our Telephone representative polite/helpful/efficient?
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Where you happy with the call time offered?
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Did the engineer arrive as expected?
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Was the appliance repaired on the first visit?
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Was the engineer polite/helpful/efficent?
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Where you kept informed on the progress of repair?
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Did you need to make additional telephone calls, following the initail contact?
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Where you satisfied with the repair?
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Would you use are services again?
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